We’re looking for an experienced Volunteer Support Officer, passionate about contemporary volunteer engagement practices, to join our team of more than 1000 volunteers and 1,500 employees to make a difference on a 12-month contract, covering a parental leave.
THE ROLE
This role will work with the broader Volunteer Engagement Team, liaising with Leaders of Volunteers, Volunteer Engagement Advisors and potential volunteers to support the positive and effective engagement of volunteers. This will be achieved by identifying and creating meaningful volunteer experiences supporting the organisation’s vision and strategic objectives and supporting the onboarding of volunteers.
The role will have an administrative focus, supporting screening and onboarding of potential and current volunteers to obtain necessary identification and supporting Leaders of Volunteers to assist volunteers with screening and onboarding. Playing a supportive role with Social Media engagement and uploads to the volunteer pages, participating in and contributing to National Volunteer Week activities, and assisting the Volunteer Engagement team with the roll out of MyImpact to volunteers across BSL.
- Support and assist leaders of volunteers, volunteer engagement advisors and potential volunteers to create a great volunteer experience through general administrative support and information sharing
- Support screening and onboarding of potential and current volunteers, including where appropriate, supporting them to obtain necessary identification
- Work with Leaders of Volunteers and volunteers to ensure volunteer compliance with safeguarding and mandatory training requirements
- Add and maintain records of volunteers in the central volunteer data management system
- Participate in the facilitation and review of volunteer training and other relevant learning and development opportunities
- Support the production of compliance, continuous improvement, and impact reporting
Salary will be in the range of $76,195 - $81,702 pro rata per annum, based on skills and experience plus superannuation.
ABOUT THE BROTHERHOOD OF ST LAURENCE
We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.
The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.
WHAT WE ARE LOOKING FOR
Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.
To be considered for the role and be successful in it, we’re looking for someone who has the following key skills and experiences:
- Significant experience in a customer-facing role, preferably with a community services organisation. Experience co-ordinating or supporting volunteer engagement program/s in a similar organisation highly valued
- Demonstrated commitment to excellent customer services
- Ability to analyse and interpret information, and reporting to various stakeholders
- Well-developed interpersonal skills with the proven ability to build effective relationships, externally and with people from diverse backgrounds
- Proven experience in the coordination of a volunteer program/service
- Well-developed written communication skills for the preparation of resources and communications
- Interest in Volunteer Management
- Computer literate and proficient in Microsoft Office Suite
CULTURE
BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.
BENEFITS
- Improve your take-home pay by using salary packaging options – up to $18,500 can be packaged every year (details via AccessPay)!
- Career development opportunities
- Leave loading of 17.5%
- Flexible working arrangements including a hybrid work arrangement.
- Employee Assistance Program
- Discounted health insurance and free flu shots each year
If this looks like a role that’s right for you, APPLY NOW
If you have any questions about the role or want more clarification, please contact Layle Ward at layle.ward@bsl.org.au for a confidential discussion.
To view the Position Description to address the Key Selection Criteria, please click here.
Applications close: Sunday, 6 April 2025 at 11.55 PM
Interview shall be held within 2 weeks after the application deadline.
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
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